Friday 16th Feb 2024
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You can't have Empathy without Emotion
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
The post-Covid workplace craves for the empathetic leader. Advancements in digital technology and artificial intelligence demands that humans be more human. Yet emotions in the workplace are still frowned upon.
Emotions are everywhere and until we get over the stigma of emotions in the workplace, we won’t have a world where leading with empathy is the norm and the symbiotic relationship between humans and machines that we dream of in the future of work will never be achieved.
In this session we will explore empathy and leadership effectiveness through the lens of emotional intelligence, giving you some practical strategies to apply in the areas of perceiving, using, understanding and managing emotions for yourself and others in service of healthy decision making and the achievement of good customer and commercial outcomes.
Lai-Ling works with executives, leaders and doctors to solve society's most complex problems and improve the systems and organisations that we live and work in. She does this through the conscious design of human interactions and her specialty areas are in leadership, relationships, performance and wellbeing.
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