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Charlotte McKinnon. 17 Mar

Friday 17 March 2023
12.30 - 1.15 pm
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Metrics that motivate: measuring psychological safety for better team outcomes

Every Agile team these days seems to be up to their eyes in numbers - the scrum master can reel off the team’s velocity, cycle time, throughput and average happiness rating off the top of their head. Many of these are said to reflect how productive a team can be. How we reconcile these measures with a team's psychological safety can lead to marked differences in team performance.

In this discussion group we’ll discuss one seemingly simple question - what metrics can be used to capture motivation? Drawing on the experiences from the group and sharing horror stories about the team health check surveys that we’ve all been asked to fill in (there’s only so many ratings on a scale of 1-5 that one person can give), we’ll move past velocity and dive deeper on how to measure psychological safety, why psychological safety can lead to leaner teams with less waste, and finally how we can act on these numbers to make a different to teams after we've measured them.

Charlotte McKinnon is a Senior Product Analyst with REA Group.  She has worked with scrum teams of all shapes and sizes, specialising in Salesforce CRM implementation programs. Charlotte has a keen interest in creating data-informed products and finding ways to improve team culture.

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