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Navigating Complexity: A Systems Thinking Approach for Product Managers

In today’s fast-paced and ever-evolving product landscape, even the best practices and toolkits can fall short—whether you're an individual contributor in a product team or a business leader facing overwhelming challenges. From unmotivated teams to the disruptions brought by AI, the obstacles can seem insurmountable.

Join Charlotte Bian and Kiet Truong as they introduce a systems-thinking framework designed to help product professionals—and anyone navigating complexity—self-diagnose their environment and respond to macro trends and organisational forces affecting individual, team, and product success.

This interactive session features real-world case studies and a hands-on workshop, equipping you with actionable strategies to manage complexity in your product space.

Session Structure:
Presentation (30 minutes)

• The importance of Systems Thinking and key challenges in the modern business world
• Introduce the Influence Dynamics Model (IDM) 
• Case Study and real life use case
• Key Takeaways

Workshop (with ChatGPT) (15 minutes)

• We’ll be using ChatGPT during the workshop activities. If you’re on a free plan, just a heads-up that participation will use some of your free tokens – so it might be worth saving them for the event. 
• Don’t worry though, we’ll also have a manual workaround available if you prefer not to use the tool.

Key Takeaways:
Participants will apply the framework to their own product challenges:

• This session provides a fresh perspective on managing uncertainty and complexity in product management.
• You'll walk away with a new mental model, practical tools, and a deeper understanding of the systemic forces that influence your product’s success.

Between them, Charlotte Bian and Kiet Truong, bring over 30 years of experience at the intersection of Product Management, Systems Thinking, and Agile Coaching. The have played key roles in organisational transformations—as Product Managers, leaders of PMs, Agile coaches, and individual contributors.
Also, as co- hosts of Product Pals, a podcast that creates a safe and friendly space for product professionals to share their wins, challenges, and learnings, they offer deep insights into the ever-evolving product landscape.

Charlotte Bian is a dynamic and dedicated product leader with over a decade of experience in both B2B and B2C product domains.

Kiet Truong is an accomplished product leader with extensive experience in building and scaling high-performing teams in start-ups, scale-ups, and enterprise environments. He is passionate about driving exceptional commercial outcomes by empowering teams to solve complex problems with a customer-centric approach.

See what else is on at the LAST Club.